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  • Grr! I called before I drove over to confirm that they had a copy machine. Spoke to a woman on the phone who confirmed they did have one. I guess it is my fault because I didn't ask if it was operational. When I get there I went to the photo department to all about the copy machine. A woman directed me to the back of the store on the right hand side. I found the copy machine and stuck a few quarters in to make my copies. It lights up but doesn't make any copies. At this point I'm very irritated, so I go back to the front and speak with a nice man. He tells me the copy machine had been down very several days. He asks if I want my quarters back but no, what I want is to make some copies... It just frustrates me that neither the woman on the phone or the women in the store cared enough to know that the copy machine in their store doesn't work. There was no Out of Service sign. This is just terrible customer service as far as I'm concerned.
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