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  • This was a surprise. I've eaten here a few times, and the food and service have been pretty good although drink refills were pretty slow and the front entry where the peanut barrels were was a mess. Bathrooms are not always well maintained. My last visit was an embarrassment. I brought family here who go to Texas Roadhouse (TR) regularly back home in Virginia. Our server that night was extremely rude and arguementative. My cousin has a severe pork allergy and his wife is kosher. We were asking about potatoe preparation. She told us that both white and sweet potatoes were rubbed with pork fat. Since I have only eaten here a few times I don't really know. My cousin's wife was shocked. She says she eats at TR all the time and said her TR doesn't use pork fat on the sweet potatoes. At this point instead of offering to double check or get a manager or offer to ask if her potatoe could be prepared without pork fat, our server proceeded to tell us how she knows they do rub them with pork fat. Includibg adding that she used to own a TR. Really??!?? And now you are a server, not a manager or new owner. Interesting... Not a reassurance and definitely a rude and condescending way to handle a customer concern. My cousin's wife was angry. We salvaged the rest of our visit, but were completely appalled at our server. After this exchange, our food was mixed up. Our sides were forgotten. Drinks went unrefilled. It was deplorable service. Food once we got it was good, but the experience left a bad taste in my mouth. I may try a different location since this was so bad, even though this is is so much closer. Too bad. I see others have been complaining about their service. I hope this location cleans up their act.
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