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  • Being a former Louisville Ky native, I was excited to see a Spinelli's in Tempe. I even mentioned to our waiter that we were from Louisville and he seemed impressed with our knowledge of the menu. I asked prior to ordering of they had meatballs bec they have always been notorious for running out. The waiter confirmed that they had them so we ordered two white pizza slices add meatballs, a classic favorite of ours. 30 minutes later our waiter comes out with the news that they sold the last of their meatballs on the last to go order. Wtf?!? I asked before I ordered and it took them 30 mins to figure out they didn't have any..... So the waiter took it upon himself to put philly meat on our slices instead of asking us what we wanted. Moments later he brings the under cooked slices that we didn't order to us with the check already totaled up. He never once apologized for the miscommunication and offered no reconciliation either. $15 for two slices that weren't even what we ordered. We won't be back. And all of the kitschy nostalgia we missed from the LouKY locations is not found here, just the poor customer service made the cross country trip.
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