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  • Well, bad customer service can really ruin an experience. We ordered takeout tonight for the first time and got a few items to try. The pulled pork was decent as was the spiral potato. Upon recommendation from the manager, my husband ordered the beef rib. The rib had so much fat and no meat that it was completely inedible. The fat wasn't even soft, it was hard and chewy. My husband called the restaurant to tell them and the gentleman who answered the phone said he had to talk to his manager and would call back. He calls back to say that we can come back in for a replacement. After seeing the first rib, no one in their right mind would want a replacement. It was also inconvenient for us to drive back. Lastly, the manager should have called back to correct the situation and at least refund the rib. Ah well, at least we have dinner for our dog.
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