This is the only cab company I will bother with anymore. I tend to cheat and take a cab to work when it gets really cold, and this is the only company I can rely on.
The drivers are professional and friendly, I've only had one or two "asshole cabbies" who I imagine were just having a bad day. The people in the call center are efficient - you can tell they need to be. I have to wonder if they ever give the one dude any time off?
They have an app that works extremely well and is the cherry on the cake for me. I live downtown so during busy times the hardest part of getting a cab is getting through on the phone. The app nixes that completely and it's wonderful.