I am mystified by the bad reviews about this location. The store manager, Sita, who has helped me on more than one occasion, is friendly and has outstanding customer service skills. The staff has always helped me with the best makeup choices, are a pleasure to work with, and help me arrive at good choices for me. I've even had to make a few exchanges lately (which is rare), and they cheerfully took back the used products with with I was dissatisfied, and helped me find alternative products that work for me. I cannot recommend this location more highly, and I've been shopping at Ulta in Las Vegas for many years. So pleased they opened this location at Downtown Summerlin.