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  • This store is not customer service friendly. To be honest the one at Northlake is worse, at the Northlake store when we arrived they literally fought over who HAD to take us because they didn't want to help us... they did this IN FRONT OF US!!). That should have been my first clue to walk away. However, I bought a bridesmaids dress from the store online after talking with a sales associate on the phone. After receiving it and trying it on the dress was too big on top and not worth altering especially knowing the alterations costs would be really high. I had been assured that I could return it so I brought it into the store to return. The sales associate proceeds to tell me I can't return it and I'll have to mail it in (stores still do that??). However the person I spoke with on the phone never once told me that stipulation or suggested if I ordered it through her then I could return it to the store. So I asked how to return it and he didn't know. Said oh go online I'm sure there's something you have to fill out and then he walked off. I mean come on?? Now I should have read the return policy before ordering, so that's on me. My real complaint isn't that they wouldn't return it at the store as their policy states they won't. My real complaint is just how rudely we were treated at both locations. Worst service I've had in a long time. Only reason for two stars is the chick who does alterations is nice and did a great job (although the prices are extremely high!!)
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