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  • I just filed a complaint with the BBB. The estimate/sales part was very smooth, and polished, like a used car salesman. I feel the estimate and contract were well put together and clear. However, I requested to be informed when work would be scheduled. No verbal notice, no voice mail....and, suddenly, the "crew/team"is at the door. Good thing I was home. The crew, seemed like a group of men who did not like there job. They were ready to leave, before the contracted work was completed..I had to call the sales rep, who called the crew chief. Only then did the men perform the job somewhat in the way Dan explained the crown would be reduced and shaped. Lots of tree trimmings fell on to our patio roof and into the gutters. When they were blowing on the patio roof, I believed they were also removing debris from the gutters. Instead, they were blowing some tree trimmings INTO the gutters. A few day later it rained hard, our gutters plugged and our patio flooded. I called the office...[it's a place where the left hand does not know what the right hand is doing.] I called Dan and was told a gutter cleaning would be scheduled. Nine days later I called the "office" and Dan again. I'm 75 and don't climb ladders anymore. I finally hired a handy man to clean the gutters and want to be reimbursed. I have put a hold on my credit card payment. I suggest you never pay them by check or cash. This outfit has a "mission statement" saying how important consumer satisfaction is to them...I doubt if any one has read it. They should do more customer satisfaction surveys after their jobs.
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