Very strange!
I normally order from Yasda Bento at work because it affordable, easy to order online, and they deliver. I normally get the spicy chicken rice bowl or the yakisoba noodle bowl which is AMAZING with some soy sauce! However, they always forget the soy sauce. Every time! This has happened roughly 10 times. I even called them once to make sure they would put it in there and sure enough...no soy sauce.
So every time I order, I request it (not expecting it to come) but I tip accordingly. If you forget a customer request (things like soy sauce), I'm not going to tip you the full percent. Very simple. So the last time I ordered, the receipt had a hand written "suggested gratuity" telling me that I need to tip 18%-20%. I found this to be very rude and totally out of line. I would tip this amount but you can even put two little packets of soy sauce in my bad. I'm kind of over it and think that this sort of behavior is rude and doesn't deserve my money.
What is 18%-20% of $0.00? Way to go Yasda Bento...you lost a customer for being greedy and inefficient.