Today I went to this location at 10:53 am, upon arrival there is 9 or more cars in the drive thru, so I went in. I was third in line and when I got to the manager Christi, who was not wearing a name tag I asked for my regular supreme combo no biscuit replace them with extra fries. I have not ever had a problem with this order. She replied she can't do it but she can switch it out for a Bo berry biscuit because of cost. So I ordered it regular and asked her who is the district manager, she gave two names, then I asked her why was the line backed up and she replied they can tell you. I then asked her what is her name she began laughing I completed the transaction with her and went to wait for my food, after 5 minutes I received food the guy boxing was very courteous and even apologized for the delay, but the beginning was enough to stop me from giving this location any money. The positive on this complaint is the guy boxing the food is better at customer service than Christi the manager.