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  • Outback.. don't want to include the "steakhouse" in the name simply because they have the hardest time cooking a steak. I have been going to this Outback for many years and let me just tell you.. it's gone so downhill I'm shocked it hasn't closed down yet! The management is probably the most embarrassing thing about this location. They really think that comping meals can magically fix everything with no consequences. For example, my brother and I ordered the same exact cut of steak and both medium rare. Somehow these fools cannot cook a steak correctly. My brothers steak was so well-done it was drier than the Arizona desert. Yes, in my 18 years of life I've been spoiled with the finest steakhouses, but really come on where's the so called "premium" cuts they always brag about. People send their food back left and right at this Outback and the kitchen still cannot get it right. Most likely because the management doesn't do shit to help them and will just comp the damn meal to make it "better". So one manager Jessica sent it back and later returned with a undercooked steak but my brother was way too hungry to wait for a third. Later on, Andrew the owner came by to chat. He was very rude and unprofessional and stated oh I heard you sent a steak back.. and that was it. No apology from him. I believe his favorite words are umm and like because that's all he included in the little chat he had with us. Probably the worst owner I have ever met. My dad was also with us and he helps run Best Foods of Phoenix. Usually he will talk a bit with the owner but this time around Andrew was not worth his time to have a conversation with about Outback. Oh but don't get me started on the new tablets they have at their tables. By far their worst move yet. Do they really think a tablet can replace a waiter? It's not efficient at all, and the unlimited games for $2. No parent would buy that cause most parents already have games for their kids on the phone. They should really think about getting rid of that system cause I don't want to tip a tablet I want to tip a waiter who checks in from time to time and asks us if we need anything else. You cannot replace that.
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