After my recent purchase of a used 2014 Buick, I was elated with my new car. But then I received a gut-check when I got home and discovered that there was body damage which I missed upon initial inspection. I hoped that Liberty GMC would somehow make it right, but I feared that the ink was dry on my purchase and I was left to deal with it on my own.
The General Sales Manager, Tommy Helms, called me about it. When he called, I wasn't very optimistic. I figured it was just a courtesy call to confirm that I purchased a used car and it-is-what-it-is. But he asserted that that is not the way Liberty GMC does business and that he would make it right. I was floored. The reputation of Liberty GMC for quality vehicles and exceptional customer service was immediately restored, and then some. This is the 3rd vehicle I've purchased from the Liberty dealership family in 3 years and I'll keep coming back and recommending family and friends.