I was excited about visiting Ken's for the first time today, however that excitement ended in disappointment.
The nail tech Kim(berly) is awful. I asked for a fill with black gel polish and loose gold glitter on my ring fingers. The fill was fine but the polish was a disaster! There were many unpainted areas on my nails and she initially painted my ring finger blue. I reminded her I asked for gold glitter. After she located the glitter it took her FOREVER just to put it on 2 nails and it still wasn't right. She asked me to wash my hands and when I returned she was gone. I assumed I was done at that point so I went to the register to pay.
About 5 mins after leaving the shop while I was grabbing something to eat, I noticed that my "black" nails were actually navy blue! That was it for me so I went back to the shop. The manager or whomever I was dealing with offered to fix them however I declined as I had already spent longer than expected there. I asked for a refund for the gel polish only because the fill was done to my satisfaction. All I was offered was a gift card. Now ma'am why on earth do you think I would ever waste my time by returning here? I said I wanted my cash back, she said policy was gift card only. I asked to see the policy since it was not posted anywhere in sight, and as to be expected no policy was furnished. They issued the gift and I just left it on the ground. Hopefully the person that finds it has a better experience than I had.