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  • Bad customer service by Elena. She has called me twice to come in earlier than my initial appointments, and I have actually rescheduled my errands to accommodate, feeling sympathetic to the salon's needs. Naive of me I know. At 11:50 AM I called Elena to tell her I would like to keep my 12:30 PM appointment (I was asked at 11:30 if I could come in early and I said 12 at the earliest), because my errands were not able to be cut short after all- and was told my 12:30 slot was given away! I asked why whoever they scheduled couldn't have taken the 12:00 slot so I could just have kept my 12:30 without any phone call- and was told it just worked better this way. And that I could possibly come back 4:15, but no confirmation available yet. This is all in addition to the Brazilian I was supposed to have done same-day. Elena told me it would be best if I came in another day. So two separate days for appointments, just because I could not accommodate the salon's schedule in a way that works better. Wow. How about never call me asking me to come in earlier? I've learned a lesson in not being accommodating.
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