Rachel was great. She is efficient and quick plus I'm a big fan of the Aveda products she uses. I liked how the appointment was structured. Get there 10 minutes before to discuss what you'd like to do. She starts with a shampoo, the cut & then the blow dry for a great price. Not only was the actual hair cut great but she is good listener and I had a fun time chatting with her. There is no hidden fees or added costs, as it states in the website is really how it is.