This location is great. I get my coffee here every morning before work. The staff is friendly, knowledgable and know my order by heart. I love being able to walk in there and actually talk with the employees as an old friend instead of the nonchalant greetings.
I will say, there does seem to be a few crew members that work harder than others. That also goes for who works better together. You can tell this team needs a bit more "team effort."
Overall, the restaurant is great. If you get the chance, ask for Sarah. She is probably the nicest one there and will try to give you the best coffee/donuts/food available. (If managers read this, she deserves a raise)