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  • On our first at the beginning of the year, our experience was decent. Service was good and we were overall satisfied. However, on our most recent visit with the exact same people - we were in for one long night. One long night without food that is. We had to repeatedly remind the waitresses of our food orders, not twice, not thrice but four to five times! We even ordered items that cost extra on top of the buffet. We literally wanted to give them more money but instead, they didn't want to bring us what we ordered! There were 15-20 minutes stretches in the evening where we did not have anything to dunk into the hotpots but vegetables! Repeated reminders to the kitchen staff went largely ignored to please kindly bring us raw food stuffs for our 2 hotpots at our table! I have not experienced horrendous service in a long time! It were not as if the restaurant was super busy, but only half full. And it being the weekend, management should have lent a hand or schedule enough staff to handle the higher volume of customers. To top it all off, after we had paid in cash (as they only accept cash as payment) the waitress stood right there at the table and counted the money in front of us! I have never seen this anywhere, not even at other Chinese run establishments!! Needless to say, we did not tip more than we had to and we have no plans to return to Lucky Season Hot Pot ever again!
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