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  • I was about to pull my hair out for waiting in line almost one and a half hours. The line was so long it went into the main hall! There was literally one or two people on duty to process the paperwork of all these people who are anixiously waiting for their rental. I had a business meeting I had to go to and thank goodness I gave myself 2 and 1/2 hrs to get to the hotel. Otherwise I would have been late! I think management should have allocated their associates better and had more people working to process the paperwork. I mean, there must be a better way. I almost went to another rent-a-car company with the exception that the other companies charged double what I was going to pay at Dollar for a last minute reservation. I did see some business people leave the line and go to another company. The savings did not justify the length of time I had to wait. So next time I might just make a reservation with another company here.
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