I was a loyal customer for many years. I might have given 4 to 5 stars in the past, but based on my last two experiences, I am now an ex customer. Thats a shame for them because I have three weeks of vacation scheduled this year.Not once but twice in one week my dog stayed there for less than 24 hour yet both times I was charged for two days. They tried to explain their math but I still cant comprehend how anyone can charge two days for less than a 24 hour stay. Hope it was worth it to them. My dog is two. Im guessing thats about ten years of business they wont get.