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| - I came to this place originally to get an emissions test earlier this week, it was quick and cheap, the receptionist was great. So I decided to bring my car in on Wednesday , April 2nd. I was going to have a synthetic oil change along with my front breaks done. You get a free tire rotation when you purchase an oil change which I thought was great since I had just purchased mine November of last year.
The receptionist was great as usual, she stated I would receive a call when the work was done and everything would be done in two hours, Juan who was one of the people I spoke with said the same thing, two hours and we will contact you. I dropped my car off at 10:30 AM, I never received a call from either of them. I called at 3:00 PM ( the time I was off work ) and they said my car was ready. I paid 399.99 which I thought was a good deal for my two front brakes, rotors, and oil change. It beat the dealership by about 100 dollars.
As I drove off my steering wheel started to violently shake, because of this my car turned into the next lane and almost caused me to be in an accident with a public bus. I immediately called and spoke to Juan, he stated nothing could be wrong with the car because they test drove it and everything was fine. I told him I would bring the car back, at this point I was upset because I was already off work and was trying to beat traffic along with the pouring rain that was coming in.
I got to the shop, I test drove it with a really nice individual who actually had great customer service. He noticed the steering wheel was shaking violently and he said they were going to see what was wrong.
One of the weights had fell off one of the wheels and they failed to put it back on. They were able to place the weight back on, but how do you miss this?
What upset me the most is that Juan had told me they had test drove the car and it was fine, obviously they never test drove it because if they had they would've definitely noticed the steering wheel had a mind of its own. This could've caused an accident to anyone. Another thing, there was no accountability, no one ever admitted fault on their end, no one apologized, I was never compensated for having to stay there an extra hour of my time.
Use this place for an emissions test but refrain from anything else, they have decent customer service but if someone is going to be this absent minded when dealing with your car, it's like driving around in a death trap.
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