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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I called to book a casino offer I received for two night comp stay. The dates I wanted weren't available, go figure, so I chose two other dates. The lady on the line seem very disinterested in helping me book a trip. I requested a room with 2 doubles, non smoking. I had to ask a few times if there was a room available during the second set of dates I requested. After sitting in silence for awhile, she comes back and tells me she has booked me for a king room... well, I clearly asked for 2 doubles and I had to ask AGAIN, for that. It would reflect better if your staff just listened and actually had some type of connection on the phone. I've never had this problem with MGM or Caesars Entertainment properties. Probably why I'm Platinum with MGM and Diamond with total rewards. When I go to Vegas, I gamble a lot, but I'm not sure how much play this hotel will get from me.. since I can't even get simple assistance in booking a room. I'm not even sure if I will stay here now.
http://www.openvoc.eu/poi#coolReviews
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