We have been taking our dogs to Wag n Wash since they opened. Very close to our house in downtown Phoenix and we love that convenience. In the beginning--a great experience. The last two times we've tried to self bathe our 2 dogs-not a good experiemce at alll!! Apparently they now have expensive "ultra, super dooper" wash stations now. Soooo, if you go in and one of the basic stations is being used you're sol if you have two dogs. Today, again, when we took our 2 to wash and ALL of the super dooper wash stations were open but the basic stations were filled. Rather than sit and wait for a basic station or to pay the extra $$$ for something we didn't want, we left. We went to Smelly Dog a bit farther north on 7th Ave. and had a great experience.
Soooo, Wag and Wash, please go back to the way you were in the beginning or you have lost a couple of dog customers.