I love this place! I've been a few times, with it being so close to where I live. The atmosphere is always bustling, there's usually live music upstairs and it's a bit quieter downstairs. Sometimes we've waited up to maybe 40 minutes for our food, sometimes it comes pretty quickly. The service has always been friendly, and I like that we've never felt pushed out the door, even when the place is packed.
But onto the food. It's real comfort food, I ordered the beef short ribs my first time there, and I always go back for more (I dislike chili, the dish is not spicy). I haven't gotten around to trying the fried chicken yet but my friends have ordered it and enjoyed it a lot. I love the side of Mac and Cheese available with most dishes.