There are several reasons why I gave this business a 1 star.
The appointments are hard to get, 2-3 weeks out.
They do not listen, I had requested each time to not put the ugly bows on my dogs head/neck and each time I have to hold down my dog when I get home to take them off, sometimes even requiring me to cut them out when they got tangled in her hair.
The owner (wife?) cut my dogs nails making it bleed, wrapped it in a bandage which fell out in the car getting blood all over my car seat.