I went here with a group of friends because we were going to a concert there (Metal Elvis, meh). We weren't expecting much but were seduced by the convenience of eating at the same place as the show.
The first problem was that one person in our group made a reservation online, but they had no record of it when we got there, despite our having a confirmation number. So, we had to wait for a table.
The next problem is that the Mint Julep I had was probably 90% simple syrup. Truly an awful cocktail (not to mention that the waitress had no idea what kind of bourbon they had).
The service was slow. Some manager type came by and gave us some kind of locals only frequent member card. Not enough for everyone, mind you. Which was fine by me because I hate that kind of crap. Don't need another card to carry around.
The group shared a plate of nachos which were OK. Kind of hard to screw up corn chips and cheese, so kudos to the Hard Rock for that.
The special that night was a portabello mushroom sandwich, which seemed to be a reasonably healthy alternative to everything else on the menu. But it was so slathered in cheese and this obnoxious mayo concoction that it really was as much a greasy, drippy mess as any burger. Came with a salad but most of the "vegetables" were white, so that was a disappointment, let me tell you.
Went in suspecting that the Hard Rock Cafe is nothing more than a tourist trap and everything about it confirmed this suspicion.