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| - Please beware of this company, they tried to pull a fast one on me and I admit they almost got me. Almost.
My experience with them went as followed:
I needed rock to fill my un-landscaped backyard, this is a new home and only contains rubble. I gave this company a call, they came over to "measure" and then they gave me a quote of 15 ton for $1800. Yes, I thought this was reasonably priced as I had shopped around, so I agreed and signed the contract. Then went through HOA to get approved and everything was great.
Now, the day comes when they are to place the rock in my backyard and he comes over early in the morning to "measure" again so he would know how much rock to order from the company he purchases it from. I suppose this should have been the red flag, considering they already MEASURED and QUOTED me for 15 TON.
He then proceeds to tell me, 15 tons is not enough to cover everything and that I will instead need 21 tons and it will now be $600 extra, for a total of $2400. Please keep in mind this is my scheduled date for them to lay it down, so he tells me that he needs to know now so he can order the rock from the company so they can fill the truck and deliver it today, so then he can come in to lay it down.
I ask him, how this happened and he told me that they actually never measured my back yard. I suppose they eyeballed it as if they were making a home cooked meal. To tell you the truth, I'm not really sure because I can't imagine how a landscape company didn't measure a backyard, yet gave me quote for how much rock I'd need to cover the property. He tells me that I have to pay this $600 if I want the whole yard covered, and that there is nothing he can do as that is what the rock will cost him in the first place for him to order 6 tons more.
Now it's the day of, I need $600 extra, there is a short time frame for him to order it, and I have gone through the tedious task of going through HOA to lay rock by this company. If I don't do it by this company, I have to go through this process all over again when I've already reached the time frame I should have had it done by. Admittedly, I stupidly say yes.
The more I think about this and let this all seep in, I realize I'm very unhappy how this was conducted and that I feel like I'm being scammed. So, I call him back to tell him I'm unhappy and it went vastly downhill from there. He completely confirmed my feelings that he was scamming me by making the mistake of telling me that the rock cost him $1000 to purchase. Which is quite funny considering he said the extra 6 ton cost him $600 alone, I'm not a mathematician but that math doesn't quite add up. I also find out he is a partner in this company when earlier he made me feel like he was just a worker, then blames the whole measuring debacle on his partner since he was the one who "measured" and how it's not his fault. Apparently, measurement errors have happened before and sometimes you just need 6 tons more which is very concerning. Another thing, if he calls to cancel the truck, it will cost $200 since the truck is already on its way which he tells me I will have to pay.
Excuse me sir, I really wish I had gotten your name, you said yourself you purchased the $1000 21-ton rock, that is not yet on my property, from this company with your own money therefor, it is yours. If a bill shows up in my mailbox for the cancelling of said rock, you will be hearing from my lawyer. I have a signed contract and text messages behind me, so it'll be a quick one.
To future and or prospect customers I will leave you with this, he was going to charge me $2400 to lay down rock that only cost him $1000, after he lied about how 6 tons was going to cost him $600. If that wasn't enough, they scam you by coming the day of to say you need more rock due to a measurement error. Not very many people can afford hundreds of extra dollars on top of an already expensive purchase on the spot, so it's quite scary this has happened in the past. Please, please beware of this company, they will prey on you if they feel they can get away with it, they were very close to getting me.
To Outdoor Living Creations, you need to evaluate your business, your partners, and if you are as bad as I think you might be, you need to be shut down completely. What you did was disgusting and once I caught on you were even more so. If somehow you continue to stay in business, I would invest in a good tape measure as eyeballing it, just isn't cutting it.
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