My husband and I have been in to the store several times. Every time we visit the people that work there are helpful and friendly. They answer your questions and let you try on, and drool on their beautiful creations . They don't rush or push you, they let you enjoy their beautiful jewelry. Not like the typical biker jewelry that you get at bike week. That being said, the ring that we purchased for my husband is well worth the money, and they completely stand behind their workmanship and quality . Now, we are planning on purchasing a second piece and will be back to the store to drool and visit.