We went into Verizon today to talk about upgrading our 5S to 8 plus! We had already done a lot of research, but had many questions still. Laura Gordon assisted us and she is one of the most knowledgeable, patient people with whom we have worked with at Verizon. We used to work with Erin Christianson on E. Wash, and she was great, too, but she is no longer there. We are a little slow when it comes to technology so Laura talked it through it a number of times. Buying new phones is a very expensive task and she helped us figure out what we needed and helped to get the best prices she could. I did take her name and I will be checking to see if she is in the store the next time I have a question.