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  • This place was AWFUL! They were having a sale and didn't even know how to key in the sale. When they finally figured this out, I paid extra to have everything delivered on a certain day. When the furniture came, the couch was ripped all the way down the back. The driver was very nice and said I could get a new one the next morning. He promised the warehouse customer service line would call me in 10 minutes. I'm still waiting for a call!!! So, I had to call them. I spoke with a "lead" named Josh who sounded like a broken record and didn't care that I didn't get what I paid for. I told him that I wanted my deliver charge refunded and he refused to acknowledge this. He sounded like he was reading from a "manual" with the way he responded. I insisted on talked to a real manager and he started arguing with me and told me that they'd have to call me back. Does he think I'm stupid? They never called me the first time they were supposed to so I refused to accept this as an answer. So, he said that I'd have to wait on hold for a long time and then he hung the phone up after I was on hold for over 10 minutes. The furniture might be nice here but the customer service is TERRIBLE! I would give it ZERO STARS if I could!
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