Today was my first visit to this location. The great customer service started before I even arrived. I called requesting an appointment for today and was told there wasn't room in the schedule for an oil change, four new tires, and a possible alignment. I was offered an appointment for tomorrow morning, and I explained that I really needed the work done today. He took my name and number and offered to call me back, if someone called to cancel or was a no show. He called back about 45 minutes later and gave me an appointment for the afternoon.
All of the staff I encountered were professional and very friendly. Being a woman alone and new to the area, I really appreciated the fact that I never felt pressured by upselling. I was confused when the gentleman was explaining the alignment packages, and he took his time to explain it to me again and talk it out with me. I had already done my research online and feel I was given a fair price for the service provided.
The lobby area was clean, with a television and magazines. I had no problem staying and waiting for my car. I will be back, and I would recommend this location to friends.