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| - Pros
--free cookies at check in
--convenient starbucks
--well-priced
--ability to drop off your luggage until your rooms are ready and post-check out/pre airport.
--Biscanye is delicious, and the wait staff is fantastic.
--Very clean, renovated rooms, nicely tucked away from a lot of the noise on the strip.
Cons:
--The staff in the business office were incredibly rude when we were awaiting the arrival of a guest's passport after her wallet was stolen the night before. They were almost mocking the situation, which only made a stressful situation worse.
--2/3 of the rooms we stayed in had charges on them that we did not make. The first was $150, and the second was around $40. They removed them when we disputed the charges because we had never visited the establishments they came from. While they waived the resort fee in one of the rooms, the other didn't receive similar treatment. Perhaps, their mistakes only count if they are over $100.
--We were told our rooms would be ready at 2pm when we arrived early at 10am, so we went to do some exploring of the strip. We came back at 2:45, not ready--have to wait until 3-5pm. At 4pm, 2/3 of the rooms were ready. Finally, at 5:10pm, after being told we would be called when the rooms were ready, we go to the desk. Suddenly, the rooms are available.
Pool-specific:
--They don't allow you to BYOB at the pool, or any snacks, yet they don't enforce it once you're inside the pool area. So, if you can conceal your snacks and booze, go for it.
--most of the pool was closed off during our stay, and it closes at 6pm. This is las vegas, pools and hot tubs should probably be open after hours--even if it's just from 21+ residents, or if the pool bar ran some sort of happy hour
--Note to the pool management: if you leave the bar menus around the lounge chairs, you'll get more impulse buys.
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