Trends used to be one of my favourite shopping places until I decided to consign some of my own clothing there.
As a customer, Trends is a great place to shop. Things are layed out nicely, it's easy to find designer items in your size and they have lots of unique pieces for a decent price. The staff are generally friendly and the change rooms are boutique-like, which is a nice change from the usual (gross) second-hand store ones I've been in. I've bought plenty of funky shoes and shirts from there.
As a consigner, Trends failed miserably. They "lost" my entire collection of clothes and shoes. They have a policy of donating clothing that isn't top quality, but they didn't even know where my order went. It apparently never made it into the system and was not tracked against my account. A week or two later, I found a pair of shoes on the rack that I consigned and I never saw a penny of my sale because they had "lost" my order and the shoes were attached to some other account.
The exact same shoes, with the same slight mark on the heel, in the same size were consigned by another account? Riiiiiight. I felt really insulted by their lack of explanation and complete lack of investigation. I have only dropped in occasionally in the years since then if they have something nice in the window.
Trends gets two stars because while the clothing selection IS good, I wonder how often they have mysteriously "lost" other consigner's items and turn a dishonest profit from it.