I was not at all impressed with our stay at TI. We arrived at 8 am and had arranged for early check in. I figured I'd at least check with the front desk to see about checking in. The briskly brushed us off and told us to come back at 10 or 11. Okay, whatever. We left our bags with the valet and came back about 10 and were able to check in. It was quick, but probably because the guy didn't say two words to us. We got a basic room on the 31st floor with the crappy window cling cover. The room was clean and no bugs. Small and dark, but clean. There is no where to just grab a bite to eat here. It would be handy to have a fast food place or something quick, convenient and cheap around. We spent almost all of our time at other hotels primarily for this reason. I did not have any great customer service interactions at all. It seemed to me that TI is trying to present itself as a high class resort and it most certainly is not. We had way better experiences at other hotels, and will choose to stay elsewhere next time we're in town.