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  • Service has to be pretty bad for me to complain and let me tell you that Pho Thanh has some of the worst service. Come here for a bowl of hot pho, not for a local dining experience. Waiters legitimately do not want to talk at all. A guy came by to take our orders and asked if we were ready, then proceeded to not mutter another word even when he didn't understand what we wanted. He managed to mime out hand signals that let us know to clarify what number or order we wanted. Mind you, the guy speaks English very well. When he returned with our food, we asked him to remove appetizer plates and he literally froze for a second before turning around to walk away without muttering anything at all. Then, when I was standing in line to pay, another waiter decides to take a shortcut between me and the guy in front of me and steps on my shoes without apologizing at all. I was the last person in line at the cashier and there was plenty of space behind me and only a narrow gap in front of me. Some of the best local restaurants in Phoenix thrive because they offer a great customer experience along with their great food. Pho Thanh fails horribly at offering any customer experience. Each customer is simply another $6 bowl of pho that needs to be moved along promptly. I would've gave them 3 stars if their Pho was good but it was not as good as in the past. The beef felt tough and noodles did not seem fresh. I've had better from them before but I always prefer Da Vang. For having to put up with shitty staff and get barely above average Pho noodles makes me not want to return here.
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