The main manager here that is a big middle aged white dude, didn't care to ask for his name, has the worst customer service I've ever experienced. I've been coming to this location for years and he has only been here for a short period of time but it's steadily declining in the customer service aspect. I came here asking for a simple burrito...he basically gave me a half portion of protein, as the other half fell off and slid it on down the line. I asked for more since half of it fell off, and he said that'll be extra. Ok, sure I'll pay an extra $1.50 for something that wasn't even given to me correctly the first time. Then the people who work under him basically hate their job too. It's like an inconvenience that people are here for business. His shift that works with him, has glasses and sounds ghetto as hell, she also treats people like shit. This place has gone down hill tremendously. But the district manager or franchise owner will probably do nothing about it given the fact that the business runs itself. Stick a couple of people who can perform basic kitchen requirements and you have a business. People are here for the food not the people who work here but they could at least be the slight bit respectful. I hate yelp because people get it wrong with reviews, but this hits the nail on the head.