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  • Whatever you do--DO NOT book with this travel agency. My friend and I had made a reservation through them for the Riviera, not knowing the nightmare we were about to endure. Less then a week before we were supposed to leave for Las Vegas, my friend received a phone call from Casablanca saying that the Riviera oversold on rooms and were sold out due to a convention, so we were either to switch and stay at the Plaza Hotel, or cancel our trip. This became an immediate problem for us because 1) our flights were not refundable, 2) we had already made plans to meet other people out there who were also staying on the strip, and 3) the Plaza Hotel is 4 miles off the strip. The travel agent was so rude, and seemed to care less about helping us find any other alternative that would allow us to stay on the strip. When we mentioned that being this far away from the strip would now cause us to pay hefty cab fares, the travel agent pretty much told us to either suck it up and pay for a taxi, or take public transportation. Unacceptable. I thought travel agencies were supposed to work with you not against you? I guess this one didn't get the memo. The day before we were to leave for Las Vegas, my friend called the Riviera to see if our reservation had been cancelled, and it had, but my friend was then asked if we wanted to make a different one. It turns out that Casablanca had LIED to us about the Riviera being sold out, and there really wasn't a convention going on during the days we were to be there. This was the last straw. Now not only are they an absolutely useless travel agency, but they are liars. I will never use this travel agency ever again, and I will never recommend them to anyone. If you want your vacation to go smoothly do not use this company, because they will surely ruin it.
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