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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-03-15 00:00:00 (xsd:dateTime)
itemReviewed	Gerrard Glass
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	Hi I want to share a VERY unprofessional experience that I've had with Gerrard Glass. Last week, I called in a custom order for 2 vanity mirrors. I provided the specific dimensions, a credit card, and was provided back a 5-7 day timeline for delivery. On day 7, I called in requesting an update as I hadn't heard back from anyone at Gerrard Glass. The individual who helped me informed me that the woman who took my order was no longer with Gerrard Glass, and instead of helping me sort out the fact that regardless of Gerrard Glass taking my credit card, ship to information and requirements, they never placed the order with the custom manufacturer. Further to that, their employee was down right rude, blaming me for the issues rather than helping fix this. I have delayed a house appraisal that I've been waiting on, due to not having these mirrors. That is unacceptable and their staff has not done anything to fix this issue. When I requested this be fixed and Gerrard Glass to expedite an order to fix this issue, I was told no, and that I was apparently being unreasonable. This is absolutely one of the worst customer service I have EVER encountered. Further to that, I flip houses on a regular basis and will NOT be recommending Gerrard Glass to any of my projects moving forward.. The RIGHT thing to do would have been to keep the customer happy. Instead, their employee was completely unhelpful over the phone, and down right rude while addressing my concerns. I cannot believe how poorly this was handled by their staff. 0 out of 10 on a scale of statisfaction. USE SOMEONE ELSE!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Ian

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