If you would have asked me yesterday what I would rate this staples, I would have said a 3star, but today I am rating them 5 stars and here's why. Two weeks ago I ordered some brochures online for my business, to hand out at a huge event. The staples website was a mess and when I went to pick up the brochures, the format was so off that it made the folds awkward and sloppy. They also didn't have any glossy paper so it looked like I made them myself at home. I received a survey email and told them what happened and the manager contacted me today and apologized for everything. We made arrangements for me to come in and talk to Scott(in the copy and print department). Not only did they give me a full refund but they also fixed the format, printed new brochures out in glossy paper and didn't charge me anything!!! Their customer service is incredible! They w went above and beyond my expectations.
I will definitely be using their services again.