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| - Lesson learnt: I should ALWAYS read reviews/tips on here first and not just fly by somewhere on a whim because yesterday was one of the worst experiences I've had at a business where it took me 8.5 HOURS to make an order, not receive it and finally get a refund! If you have 5mins and want to laugh at my expense, I'll explain..
My partner and I had a small window of time (about 15-20 mins) before I had to drive him to work and our stomachs were rumbling, so the plan was to order a sandwich and a shake each and eat it on the way to dropping him off.
We bumped into TS and went inside to order. Greeted by a lovely lady who turned out to be the manager and took our order. Unfortunately the first smoothie I ordered, they didn't have the ingredients for, so I found something else and that was that.
About 5mins into waiting for our breakfast, the manager got an important call and had to leave. It wasn't until that time, when there was another customer waiting to be served, that she told her that 2 people had already called out that day, she had to go too and they were extremely short staffed with only 1 person left to serve the restaurant, deal with drive thru and make all the orders. Had we been told that this was the case when WE ordered, we would've known service would be very slow and would have opted to go elsewhere as our time was limited.
Nearly 20mins into our wait, we still had received nothing and had to go. We asked the guy (still the only server) if our order was nearly ready and he said he was "just doing it now" and said it'd be a further 10 mins. We told him we were sorry we couldn't wait any longer and had to leave with just a refund. We needed to leave so promptly that I said I'd come past again on the way back from dropping my partner to work for the refund, which he said was fine.
Cut to 30mins later. I'm back again for that refund and am glad to see that a second server has just turned up to help. He seems a bit confused at the thought of performing refunds, so I'm waiting a further 10mins while he calls his manager. He comes back to tell me he can't do it. He needs a managers key and the manager won't be back for a few hours. So a 2nd wasted journey here in the space of 1 hour!
He tells me not to worry, the manager would get my refund back to me. When I asked him how, he didn't seem to know and when I asked "So if a customer needs a refund in the next few hrs you'll have to tell them 'too bad'?!" The response was just "yyyep".
I was pretty shocked at the incapability and disorganisation of this business but had no choice but to come back later when I was assured a manager would be around at 7pm.
Cut to 7pm. I'm back. Just 1 server in the whole place AGAIN so I wait.. again!
Guess what? He's not a manager and can't refund. Are you kidding me?!!
As I'm about to get massively frustrated at this poor server who has no idea of my morning with his colleagues, a manager walks in, clearly on a whim from their reactions. HOORAY anyway though.
After ANOTHER 15mins of this manager seemingly confused, pacing back and forth and not being able to pull up my order, I FINALLY GET A REFUND and run out of there. NEVER to return!
From reviews of this place, problems have been: lack of ingredients, lack of staff and very slow service, all of which I experienced today. It seems that TS have a good team of workers who just can't do their jobs properly due to poor management and massive disorganisation.
I will be avoiding this place from now on and can only recommend you do the same, if not, GOOD LUCK!!
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