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  • My family and I lined up for the weekly "Name Your Price Tuesday" special today. We waited at 4:45 p.m. for more than 15 minutes in the long line up only to be informed after 5 p.m. by the staff that they were NOT honouring the special. There was no sign and no disclaimer in the store nor on their website stating that the special was only from 1 to 5 pm. We have 5 children who were sorely disappointed and our eldest son had actually purchased the Tuesday special earlier at 12 noon today. Which means that the staff member obviously decided that they did not want to deal with the line ups and felt it was not worth their time to sell a loss leader when they potentially charge $5 on an average drink on their menu. They make up policies at random to benefit their own selfish gains. They turned all their customers away. How does a legitimate franchise operate within these immoral standards by not honouring their advertised special? Not only was their blatant lie misleading and illegal but it was very poor customer service and takes away from the United Way charity that they supposedly support through this special. My family had been loyal customers to this store for many years but after this experience, we will never return. I hope everyone will boycott Bubble Tease too as their "Name Your Price Tuesday" marketing strategy has nothing to do with the franchise supporting the United Way but shows they are only in it for their own financial gain and care nothing about their customers. So I posted this on their Facebook page to get the problem resolved, it got deleted without any comments. Looks like Bubbletease doesn't really care about customer feedback.
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