Ditto to everything Lindsey said. I have had the same problems now for over a year. I had a hang up when i called, total avoidance and even several conversations with Gui " after calling from different numbers" assuring me that my sight would be updated. Then nothing. It's going to cost me again to have another site made do to the locks. UGH!
I will also be filling with the BBB.
Stay far away from these people. Great work at first but then nothing.