Hi,
I have been doing my service on my at Henderson Kia for over 5 years. Ed and all of the service personal have been giving me great experiences. I have been shopping for a new Soul. I tried "Jim Marsh" and "Findlay" and could not get the deal done. A lot of back and forth with salesman and the management office. Don't they realize that everyone knows that all the salesman and managers are doing when the go in the office with my offer. All they are talking about is where they will be having lunch not the price. Stop it you looks stupid.
My experience with Henderson Kia was much different. Great! I visited the dealership and picked out a new blue Soul. My salesman was Aaron Fierro. He took me for a ride in the new Soul and appraised my trade in. The next day I had to work so Aaron and I were making the deal via instant message. Aaron gets it. Customers don't want to sit in the dealership while the salesmen and management do their dance. Aaron and I got the deal done with out actually talking. All I had to do is go to the dealership sign a few papers with finance clean out my trade in, shake hands with Aaron Fierro and drive away.
See it can be a good experience. Hats off to Henderson Kia and their staff.