We ordered a couple pizzas tonight via their on-line system and were given an estimated delivery time of about 25 minutes. We thought this sounded quite short but were willing to give them a little leeway. After they missed the estimated delivery time by 45 minutes I called to see what the status of our pizza was. Alexa or Alexis (not sure which) answered the phone and as soon as she pulled up our order she started apologizing profusely, she put me on hold and after a few minutes another person answered the phone with much more of a gruff voice, didn't say anything except "this is ???? (didn't catch name). I figured the phone had been picked up by someone else so I told her I was talking to the other person. She told me she was the manager and that the driver said he tried to deliver the pizza and the woman that answered the door told him they already got their pizza?!?!
Since it's my wife and I that were home, both expecting the pizza and both irritated that it hadn't arrived there is no way that happened at this house. I couldn't tell if the driver messed up terribly or if this was their cover story for messing up our order and not getting it out.
Granted...they did offer to recook the pizzas and deliver them for free but at this point they are done in my book. The last thing I want is a pizza cooked and delivered by disgruntled people. This is the last time we will ever attempt to get a pizza from them and highly recommend you use caution when ordering.