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| - Wonder travel is the most unprofessional and disrespectful company I have ever seen. We booked the independent tour for 3 days in NYC. On our first day, it took us 8 hours to get to New York which isn't quite normal. We left Montreal at 4:15 am on stanley street. There was already a transmission problem on the first day and they tried to hide it from everyone else by taking more breaks. Why would they even take a bus that hasn't even been through inspection. On the second day, this is the worst experience of my life. We were stranded on the highway starting from 6:40 pm until 10:15pm. There was one bottle of water offered to each person but there was no food. The bathroom was polluting the air in the bus. There were kids and elderly and the guide Richard kept on telling us to stay on the bus. The guide never called the police. According to the law of the highway, it is dangerous and prohibited to have a stopped vehicle. He either told us absolutely nothing or he would try to convince us that the other bus was coming to pick us up. Thankfully my friends and I decided to take our own money to call a Lyft (app similar to Uber). The rest of the passengers who were from other countries stayed in the bus until 12 am. Their way to find solutions are absolutely unprofessional. Richard also promised the other passengers that they would be able to order pizza once they arrive to the hotel at midnight. That was not the case. The rest of them never got the chance to eat when they arrived because everything was closed, even McDonald's (took 30 minutes to arrive to hotel). The next day, we were told to leave at 8:30 am. The bus never even came around that time. The bus only came at 10:30 am. I called the Agency telling them that they are not professional and incapable to handle stressful situations. They kept on lying to their passengers and this was bullshit. The lady called Nancy then told me that I was being disrespectful. I'm sorry but this is not being disrespectful, this is reality. She didn't understand how bad the situation was and would not even try to see what kind of problems we encountered. Wonder travels is the worst company to travel with. My friend called when we got back to montreal asking for a compensation because of all the time that we wasted. The supervisor Ashley said she couldn't do anything but to take off 30$ on our next trip. The passengers from our trip told us that this wasn't the first time it happened. In addition, we were suppose to get dropped off to Times Square for the second day but the guide kept on giving us excuses on how it wasn't possible for the driver to stop the bus to let us off. I took initiative and asked the driver myself in french, he was kind and said : Of course I don't mind, why didn't you tell me earlier, I would of dropped you guys near Times Square instead of on our way to the statue of liberty. Please avoid travelling with this company. If you are on a budget, go with Concord Tours or pay a little bit more to go with Sinorama.
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