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  • Customer service terrible. Asked the manager and another worker there when they were standing chatting to help me look for a pr of jeans, they told me to go back upstairs and ask anyone working upstairs to help because this pair of jeans "should be upstairs" even though I told them I got it downstairs, I found the jeans and showed it t to them and asked for another size and they told me they didn't have anymore without checking the system or the back! Clothes are made out of cheap materials, shrinks 1/3 of size in the wash(tag says to wash). Took a top back to store to return with receipt, manager didn't even look at me and said no, she won't take it back since my daughter cut off the long tag on the side. I told her the 2 or 3 inch tag that rubs on to your side you expect us to leave on? Even though the tag on the back of the collar was there, she refused to give us store credit then walked away because she was done. I will never go back to this store or buy another Zara item due to customer service and lack of quality of material.
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