Worst service on a warranty I have ever had, anywhere. My first Tilley Air Flo hat in dark blue was not the right material (Tilley admitted that) and when it faded I sent it in for replacement under warranty. Tilley refused and then marked "void" across the warranty printed by Tilley right in the hat itself.
I will never buy another Tilley hat again. Way overpriced but I thought (wrong) that the warranty made it worth the gamble.