Stopped here over the summer and the line was out the door! A good sign to say the least so my girlfriend and I waited.
It was about 30 mins to get in and everything was very organized. Everyone was paying attention and once you were in the door you only had to wait another 5 minutes to order.
I applaud the people who work here, they are all kind and helpful! That being said, rolled ice cream is EXTREMELY overrated. It's a fad that will slowly die down much like other fad foods.
The ice cream is not bad it is creamy but there are no flavor elements throughout. I got Nutella, peanut butter, teddy grams and bananas. It was great to be able to customize the flavors but it was pretty bland. Also don't even attempt to try and savor the cute little rolls when it's 90 degrees outside. It melts as soon as it hits the air. So get your photos while you can.
The experience is what you pay for. The flavors lack and I would probably not go back anytime soon.