I recently got a new racket and mistakenly bought the wrong size grip -- being about 2-3 sizes TOO BIG for me. Since I had it strung, I thought that I just made a big, expensive mistake. Well, I took the racket in and told them about my big error. I was thinking that I might just have to buy another racket........but they were SO HELPFUL AND KIND! Their number one concern was that I was a happy customer. They worked things out and I left with a racket that fits me.
In the past, I've always been happy with how they help me get shoes that fit properly, but this last visit was above and beyond the service level that I expected! I wouldn't go anywhere else.
They also have the best demo program and I was truly impressed with how knowledgeable the entire staff was with all the different rackets.