As a frequent traveler I cannot give this Westin more than two stars. Upon arrival the valet guys were friendly and very courteous. They turned out to be the best part about this hotel! The bell hop guy was the worst I've ever experienced. Didn't get his name I was so disgusted but he was there in the mornings around seven. (Not the slender guy with the goatee). Waited in line to check in for over 15 minutes with only two people in front of me. Had to be at a business event and the crappy service the hotel uses to handle packages sent there "lost" it costing us hundreds of dollars. They "comped" the delivery / handling fees for the trouble. Seriously? Thanks for nothing guys. The bed in the room was comfy and the the coffee was good. Try the Ravella and skip this spot.