Haven't ever order from Sardello's before. The email confirm said the order was placed & paid for it at 6:30pm with 54 minutes delivery time. However the food never arrived. I just called back a 9:30 pm (3 hours later) to check on the pie order. The guy tells me they have a wrong address but a right phone number. They clamied to have called to confirm the address but my cell phone shows, no incoming calls from Sardella's. If didn't leave a message. I discussed my disappointment with the lack of a followup and no pizza thr or remedies for a first time customer, out four hours of time. I will ee hours later. They offered no remedies or apologies to appease the situation. They just asked if I still wanted to order the pizza. Not sure about these guys. Reserving an extra star because I haven't tasted the pie yet. I still ordered it but was put off by the lack of ownership of the situation. Bad first time experience.